Client Success & Onboarding Manager

Mentorship Program Role

• Assists with onboarding processes

• Learns client journey and retention strategy

• Handles check-ins and support communication

• Learns how to turn concerns into loyalty

Official Day-to-Day Role

• Manages client onboarding and experience

• Reduces refunds and drop-offs

• Tracks client progress and satisfaction

• Turns happy clients into testimonials

This role protects revenue after the sale.